Terms of sale

Status: complete except for the items marked TO BE SUPPLIED, which are facts about the operating company, plus the liability and governing-law clauses. Those two must be drafted by a lawyer: they have to survive the Unfair Terms Directive 93/13 and the UK Consumer Rights Act 2015 across several jurisdictions, and a clause that fails is not merely unenforceable — its presence can itself be an unfair commercial practice.

Last updated: 17/08/2026.

1. Who you are contracting with

TO BE SUPPLIED: registered business name, registered address, company registration number, contact email.

2. What we sell

A review of the details you intend to enter on your ESTA application. A person compares what you give us against your passport and returns a written report listing anything that would cause a problem.

We check: the name exactly as printed, passport number, country of issue, issue date, expiry date, date of birth and sex.

We do not check your answers to the eligibility questions concerning arrests, convictions, communicable diseases, mental disorders or drug use. We neither collect nor store those answers and we cannot advise on them.

3. What we are not

• We are not the U.S. Government. We have no affiliation with U.S. Customs and Border Protection, the Department of Homeland Security, or any agency, and no endorsement from them.
• We do not submit your application. You do that yourself at esta.cbp.dhs.gov.
• We are not attorneys. Nothing we provide is legal or immigration advice.
• We cannot influence the outcome. CBP decides whether to grant travel authorization, on its own timetable. No service can change that, and any claiming otherwise is misleading you.
• We cannot expedite anything. There is no priority queue and no third-party access to one.

4. Price

Our service fee is $90.00.

The $40.27 government fee is separate, additional, and paid by you directly to CBP. We never collect, hold or forward it. Both amounts are shown before you pay anything.

Total you will pay: $130.27 — $90.00 to us, $40.27 to CBP, charged separately by two different parties.

If CBP refuses your application you are charged only the $4.00 processing portion of the government fee, because the $36.27 authorization fee applies on approval.

TO BE SUPPLIED: whether VAT or sales tax applies, and to which customers. This depends on where the business is established and needs an accountant’s confirmation before the first sale.

5. Your right to cancel

You have 14 days from purchase to withdraw and receive a full refund, with one exception.

If you ask us to start immediately and confirm that you understand you will lose the right to cancel once the work is finished, the right ends when we have completed and delivered your review. Before completion you may still withdraw, and we may charge only for what has actually been done.

You do not need to give a reason. You may use the model withdrawal form or simply email us.

TO BE SUPPLIED: the model withdrawal form (Consumer Rights Directive Annex I(B)) as a downloadable document.

We will ask for that confirmation as a separate, unticked checkbox at checkout, and record the time you gave it. If we do not, we cannot rely on this exception.

6. Our refund policy, beyond the statutory minimum

If we miss an error in the information you gave us, we refund the $90.00 in full. That is our own commitment and it sits on top of your legal rights, not instead of them.

We cannot refund the government fee under any circumstances, because we never receive it.

We do not refund on the basis that CBP refused your application. A refusal is not evidence that the review was wrong — most refusals have nothing to do with transcription errors, and we tell you that before you buy.

7. Your responsibilities

You are responsible for the accuracy of what you send us. We check your entries against the passport image or the values you provide; if the source information is itself wrong, the review cannot detect it.

You are responsible for submitting your own application and for meeting CBP’s timing. We recommend allowing at least 72 hours before departure.

8. Turnaround

TO BE SUPPLIED: the committed turnaround time. State it here, state it at checkout, and meet it. An unstated or unmet SLA is the most common cause of chargebacks in this category.

9. Limits on our liability

TO BE DRAFTED BY COUNSEL. Any limitation must survive the Unfair Terms Directive 93/13 and the UK Consumer Rights Act 2015 Part 2. Nothing here will exclude liability for death, personal injury, fraud, or anything else that cannot lawfully be excluded from a consumer contract.

We do not accept liability for CBP’s decision, for changes to government rules or fees, or for travel costs arising from a refused authorization.

10. Complaints

Email us. We aim to resolve complaints within 14 days.

TO BE VERIFIED: the alternative dispute resolution information required in each target market. The EU ODR platform was discontinued in July 2025, so any template text linking to it is out of date. National ADR duties still apply and vary by Member State.

11. Governing law

TO BE SUPPLIED BY COUNSEL. Note that a consumer generally retains the protection of the mandatory law of their own country of residence regardless of what this clause says.

12. Changes to these terms

Changes apply to orders placed after they are published. They do not alter the terms of an order you have already paid for.

Still to be supplied

1. Registered business name, address and company number
2. VAT / sales tax position
3. Model withdrawal form as a document
4. Committed turnaround time
5. Liability clause — lawyer
6. Governing law clause — lawyer
7. ADR information per market

Until those are in place these terms are incomplete and should not be relied on as a final document.