Contact us
We answer in English, German, French, Spanish, Italian, Dutch, Polish, Portuguese and Japanese. Most replies go out the same working day.
Trader details. The registered business name, address and company number belong here and are legally required under the EU e-Commerce Directive and equivalent UK rules. These are still to be supplied.
Please do not email us
- Passport scans or photographs of documents. We never accept identity documents by email — they cannot be deleted from a mailbox reliably, which makes them impossible to hold to a retention policy. Use the secure form instead, and if you have already emailed one, tell us and we will delete it.
- Card numbers. We will never ask for them, and any message that appears to do so is not from us. Payment happens only on the payment page.
What we can help with
- Questions about our review service, before or after you buy
- Refunds and the 14-day right of withdrawal
- Corrections to anything on this site — genuinely welcome, with a source if you have one
- Retrieving a lost ESTA authorization number
What we cannot help with
The status of your application. We have no access to the ESTA system. Check it yourself on the official CBP site with your application number, passport number and date of birth.
Whether a past arrest, conviction or refusal disqualifies you. That is a question for a qualified immigration attorney. We are not attorneys and giving you an answer would be worse than giving you none.
Anything requiring a decision from CBP. For problems with the official system, contact the CBP ESTA help desk directly.
Your data
To exercise any of your rights over the data we hold — access, correction, deletion, portability, or an objection — email the address above with your order reference. See the privacy notice for what we hold and for how long.